1. Terms and conditions of victorinox-store.de
These conditions apply to all the products, deliveries and services mentioned on this website. Terms and conditions of a customer will explicitly not become subject matter of contract, even if victorinox-store.de doesn't disagree explicitly. If a customer doesn't agree to the following terms and conditions, he is obligated to disagree in writing previously.

2. Right of withdrawal
You are no longer bound to your order, if you send back the products, in the original packaging, within two weeks after receiving. The cancelation must not be justified. The original packaged product can be returned (on our risk) with the cancelation in writing (an email beforehand is sufficent). You will have to accept the costs of shipping. Custom-made products are excluded from cancelation. It is sufficent to send back the cancelation and original packaged product within the time limit to the following address:

victorinox-store.de
Stuttgarter Straße 85
74321 Bietigheim-Bissingen

Please dont send any not prepaid postage, we can not accept these due to organizational problems. The right of withdrawal is restricted when the product is used, used by the customer, washed or warn. If washed, warn or not original packaged products are sent back, you have to pay compensation for the value (§361a BGB).

3. Terms of payment and prices
Payment always occurs via cash on delivery, advance payment or debit note. The bills are payable immediately. In case of default victorinox-store.de is entitled to stop further deliveries and services. victorinox-store.de is entitled to charge interest up to 5% more than the appointed reference rate of the European Central Bank on belated payments from the customer.

All prices include the lawfully required VAT.

4. Delivery and shipping
All offers are subject to change without notice. Delivery only takes place as long as the goods are available on stock. All the delivery dates named by victorinox-store.de are not binding, except if a delivery date has been agreed on in writing as being explicitly binding. If the customer wishes to change or adjust his order after the order has been placed or other non foreseeable circumstances take place, which do not allow victorinox-store.de to hold the delivery dates, though victorinox-store.de is not responsible for these circumstances, the delivery date will extend to a suitable date. If the victorinox-store.de is hindered in fulfilling the contract due to procurement, production or delivery disturbances at their supplier, the general principles of law and their measure are valid. The customer is able to set a time limit of additional delivery of 6 weeks. If a binding delivery date can evidently not be fulfilled due to mobilization, war, riot, strike or lock-out or other circumstances of which victorinox-store.de can not be accused of by the general principles of law, the delivery date will be moved to a suitable date. The customer can cancel the contract, by setting a reasonable time limit of additional delivery. If victorinox-store.de isn't able to fulfill the delivery, the cancelation has to be transmit in writing. If victorinox-store.de is totally or partially hindered in fulfilling the contract, due to the listed reasons, the victorinox-store.de is freed from their delivery duty.

5. Retention of title
The delivered products stay in the property of victorinox-store.de until the price and all receivables are paid completely. The customer is obligated to insure the products which are owned by victorinox-store.de in a adequately way. The customer does not have the products at his disposal which are owned by victorinox-store.de .

6. Limitation of liability
victorinox-store.de will be liable in cases of intent or gross negligence according to the lawful regulations. In cases of slight negligence victorinox-store.de the liability is limited to damages which are predictable or typical. In the case of victorinox-store.de being maid responsible for ordinary negligence the responsibility will be restricted to damages that where foreseeable ore are typical.

7. Warranty
victorinox-store.de warrants that the products possess the features promised in the contract and that they do not have damages, which would lower the value and restrict the funcunality to the ordinary or promised value and functuanallity according to the contract. Minor loss in value and functionality won't be considered.

The warranty period starts with the day of delivery and ends 24 months later. victorinox-store.de has to be informed immediately in writing about damages found during the period of warranty. The warranty does not include repairing damages which come from fair wear and tear, outside influences or handling errors.

victorinox-store.de can repair or change damaged parts as long as the warranty covers theses damages. The customer is obligated to give victorinox-store.de the appropriate time and opportunity to repair the damages. If victorinox-store.de fails twice in repairing the same damage or damages which are directly linked, the customer has right of replacement or reduction of value.

If the customer uses the warranty of victorinox-store.de, and it shapes up that there is no damage or that victorinox-store.de is not responsible for the damage, the customer has to pay for all expenses of victorinox-store.de, if he has used the warranty grossly negligent or intentionally.

8. Miscellaneous
If any of these provisions shall be deemed invalid, void or for any reason unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions. Supplements to the contract will only come into effect when confirmed in writing.